Terms & Conditions

You must be at least 18 years of age and legally capable of entering into a binding contract under applicable law to use the Services. By using the Services, you represent and warrant that you meet these eligibility requirements. If you are accessing the Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

You must create an account to access most features of the Services. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify Winixx immediately at support@fleetos.winixx.net of any unauthorized use of your account or any other breach of security. Winixx will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

Each individual or business entity may maintain only one active account per user type. Winixx reserves the right to merge, suspend, or terminate duplicate accounts at its sole discretion.

Fleet Operators may subscribe to the fleetOS Commercial plan at the rates set forth on the pricing page, currently $39.99 per vehicle per month (billed monthly) or $34.99 per vehicle per month (billed annually). All fleet operator subscriptions require a minimum commitment term of thirty-six (36) months from the date of first activation ("Minimum Term").

Enterprise plans for fleets operating five hundred (500) or more vehicles are available at custom pricing negotiated directly with Winixx. Enterprise terms supersede these standard Terms only to the extent set forth in a separately executed Master Service Agreement.

The fleetOS Link commercial hardware system — including the Central Telematics Unit, forward AI dash camera, driver-facing cabin camera, rear camera, and side blind spot cameras — is provided to Fleet Operators as part of the subscription. Hardware remains the exclusive property of Winixx Inc. at all times during the subscription term. Fleet Operators receive a non-exclusive, non-transferable license to use the hardware solely for the purposes described in these Terms.

Hardware will be shipped within thirty (30) days of subscription activation. Fleet Operators are responsible for professional installation of the commercial hardware system. Risk of loss or damage to hardware transfers to the Fleet Operator upon delivery. Hardware must be returned to Winixx in good working condition upon termination of the subscription, subject to reasonable wear and tear.

• Fleet Operators may only use the fleetOS platform and hardware for vehicles registered to and operated by their business entity or fleet.
• Fleet Operators must not permit unauthorized third parties to access the platform dashboard or vehicle data.
• Fleet Operators are responsible for ensuring all drivers operating vehicles equipped with fleetOS hardware are informed of, and consent to, data collection as described in our Privacy Policy.
• Fleet Operators must not tamper with, modify, remove, or attempt to reverse engineer the hardware or any component thereof.

On-Demand Services dispatched through the fleetOS network are billed per incident to the Fleet Operator's account at the rates set forth on the pricing page. Parts are billed separately at Platform Pricing. Fleet Operators must approve the total estimated cost of parts and labor before any service work begins. Approval constitutes authorization to proceed and an obligation to pay the approved amount.

If a Fleet Operator terminates their subscription before the expiration of the Minimum Term, they will be liable for an early termination fee equal to the remaining monthly subscription payments for the balance of the Minimum Term, plus a hardware recovery fee of two hundred dollars ($200.00) per unit deployed. Winixx reserves the right to pursue collection of early termination fees through all available legal remedies.

Consumer Members purchase the fleetOS Link consumer hardware device as a one-time transaction. Title to the hardware transfers to the Consumer Member upon payment in full. The hardware is available at a suggested retail price of three hundred fifty dollars ($350.00) through direct channels and four hundred fifty dollars ($450.00) through authorized auto dealer partners. All sales are final except as provided under the Hardware Warranty.

Following hardware activation, Consumer Members must maintain an active annual membership to access roadside assistance and platform services. Membership tiers are as follows:

Annual memberships renew automatically on the anniversary of activation unless cancelled at least thirty (30) days prior to the renewal date. Winixx will provide notice of the upcoming renewal at least forty-five (45) days in advance.

Consumer membership covers light mechanical roadside assistance for issues resolvable within one to two (1–2) hours, including but not limited to jump starts, battery replacement, fuel delivery, tire changes, and lockout service. Consumer membership does not include towing services. Crashes, total losses, and mechanical failures requiring towing or shop-based repair are the responsibility of the Consumer Member's auto insurance carrier.

Parts allowances under Premium and Elite memberships reset annually on the membership renewal date. Unused allowance does not carry over to the following year and has no cash value. Parts costs exceeding the annual allowance are the responsibility of the Consumer Member at Platform Pricing.

The fleetOS Link consumer device includes automated crash detection and emergency response functionality. In the event of a detected crash, the device will initiate a notification sequence and, if the Consumer Member does not respond within ninety (90) seconds, automatically contact emergency services on the Consumer Member's behalf. Consumer Members must register accurate emergency contact information and consent to this feature as part of device activation. Winixx makes no representation or warranty that emergency response will be initiated in every crash scenario, and this feature is not a substitute for the Consumer Member's own emergency preparedness.

Consumer memberships activated through insurance carrier or auto dealer partners are subject to the terms of the applicable partner agreement in addition to these Terms. Partners are not agents of Winixx and Winixx is not responsible for any representations made by partners regarding the Services.

Service Providers are independent contractors and not employees, agents, partners, or joint venturers of Winixx Inc. Nothing in these Terms shall be construed to create an employment relationship, partnership, or agency between Winixx and any Service Provider. Service Providers are solely responsible for determining the manner and means by which they provide services, subject to the requirements set forth herein and in the Partner Code of Conduct.

Winixx reserves the right to convert Service Providers to employee status at its sole discretion when operational thresholds and applicable legal requirements are met, with advance written notice to the affected Service Providers.

All Service Provider applicants must successfully complete the following requirements prior to activation on the platform:

1. Submission of a complete application through the fleetOS platform
2. Payment of a one-time KYC fee of seventy-five dollars ($75.00), which covers background check and identity verification processing
3. Passing a full background check and identity verification review conducted by Winixx's designated third-party verification partner
4. Submission of valid proof of business license or sole proprietor registration
5. Submission of active commercial liability insurance documentation
6. Submission of applicable certifications, including ASE certification, towing license, or other relevant credentials
7. Proof of authorization to work in the United States
8. Possession of a compatible iOS or Android smartphone capable of running the fleetOS Pro application

The KYC fee is non-refundable regardless of application outcome. Approval typically takes three to five (3–5) business days. Winixx reserves the right to deny any application at its sole discretion without providing a reason.

Service Providers are compensated based on the hours during which they designate themselves as available to receive job dispatches through the fleetOS Pro application, regardless of the number of jobs completed during those hours. The standard availability rate is thirty-five dollars ($35.00) per hour. Service Providers select their availability windows through the fleetOS Pro app and may toggle their availability status at any time.

Additional compensation is available through performance incentives including but not limited to night shift premiums, weather event bonuses, remote location bonuses, and fast response bonuses, as set forth in the Partner Code of Conduct. Compensation is paid weekly via the Service Provider's registered payment method.

By designating themselves as available, Service Providers commit to accepting job dispatches matched to their location and service capabilities. Service Providers who are marked available are expected to accept all dispatched jobs. The fleetOS Pro application does not include a job decline function for available Service Providers. If a Service Provider is unable to accept a job, they must toggle their availability status to unavailable prior to the dispatch.

Service Providers must order all parts required for service jobs exclusively through the fleetOS parts ordering system within the fleetOS Pro application. Service Providers may not source parts independently or charge customers directly for parts. All parts orders are subject to fleet operator or consumer member approval before fulfillment. Service Providers do not receive any margin on parts sales — parts are billed directly to the customer at Platform Pricing.

Service Providers provide breakdown-related mechanical assistance only. Service Providers must not respond to crash scenes, provide towing services (unless separately licensed and authorized for fleet operator towing dispatch), or perform services outside the scope of the dispatched job without explicit approval through the fleetOS platform.

• Maintain all required licenses, certifications, and insurance throughout the term of their engagement with fleetOS
• Complete all dispatched jobs in a professional and timely manner
• Accurately record job start times, completion times, hours worked, and parts used in the fleetOS Pro application
• Treat all fleet operators, consumer members, and Winixx personnel with professional courtesy and respect
• Not solicit customers for business outside the fleetOS platform
• Not represent themselves as employees or agents of Winixx
• Maintain their vehicle and tools in safe and professional working condition

Parts suppliers must apply to join the fleetOS supplier network and meet Winixx's verification requirements, including proof of business registration, inventory capability, and fulfillment infrastructure. Winixx reserves the right to approve or deny supplier applications at its sole discretion.

Winixx charges a platform commission of five percent (5%) on the value of every parts transaction fulfilled through the fleetOS network. This commission is deducted from supplier proceeds before remittance. Suppliers set their own parts pricing and retain the right to adjust pricing at any time, subject to the accuracy requirements below. Commission rates may be revised upon thirty (30) days written notice.

Suppliers must maintain accurate, real-time inventory listings on the fleetOS platform. Listing a part as available when it is not in stock, or fulfilling an order with a substitute part without prior approval, constitutes a material breach of these Terms. Winixx reserves the right to suspend or terminate suppliers with repeated inventory accuracy violations.

Suppliers must fulfill approved parts orders within the timeframe confirmed at the time of order acceptance. Suppliers are responsible for ensuring parts are available for pickup or delivery as indicated. Failure to fulfill confirmed orders may result in suspension from the platform and liability for any costs incurred by Winixx or the customer as a result of the unfulfilled order.

• Suppliers may not solicit Service Providers, Fleet Operators, or Consumer Members for direct business outside the fleetOS platform
• Suppliers may not list counterfeit, recalled, or unsafe parts on the platform
• Suppliers may not manipulate pricing to circumvent the platform commission structure
• Suppliers may not share customer or order data with third parties without Winixx's prior written consent

Commercial hardware provided to Fleet Operators as part of a subscription remains the property of Winixx Inc. at all times. Fleet Operators receive a limited, non-exclusive, non-transferable license to use the hardware solely in connection with an active fleetOS subscription. This license terminates immediately upon subscription cancellation or expiration.

Consumer hardware purchased outright becomes the property of the Consumer Member upon payment in full. Consumer Members may use the hardware with any eligible vehicle, subject to these Terms and an active membership.

• Users must not attempt to disassemble, modify, reverse engineer, or tamper with any fleetOS hardware device
• Users must not remove, obscure, or alter any Winixx branding or regulatory markings on the hardware
• Users must not attempt to access, extract, or modify firmware stored on the device
• Commercial hardware must not be transferred to any third party without prior written consent from Winixx
• Users must not use the hardware to collect data on any vehicle or individual other than as authorized under these Terms

Winixx may deliver firmware updates to hardware devices remotely at any time. Updates may modify device functionality, add new features, or remove features that are no longer supported. Users consent to the automatic installation of updates as a condition of using the Services. Winixx is not responsible for any interruption to services during update installation.

On-Demand Services are dispatched through the fleetOS network to the nearest available and qualified Service Provider. Winixx does not guarantee response times, although we target dispatch of a qualified Service Provider within the coverage area within a commercially reasonable timeframe. Response times may vary based on geographic location, weather, Service Provider availability, and other factors outside Winixx's control.

Before any On-Demand Service work commences, Fleet Operators will receive a complete cost estimate including service fees, estimated labor hours, and any parts required. Fleet Operators must approve this estimate through the fleetOS platform before the Service Provider proceeds. Approval of the estimate constitutes a binding authorization to perform the work and an obligation to pay the approved amount.

On-Demand Services are available for mechanical breakdowns only. The fleetOS network does not provide crash response, accident scene management, or services requiring emergency medical personnel. Users experiencing accidents should contact emergency services directly.

Winixx accepts payment via major credit cards, ACH bank transfer, and other payment methods made available through the platform. By providing payment information, you authorize Winixx to charge your payment method for all amounts due under these Terms, including recurring subscription fees, On-Demand Service charges, and parts costs.

Fleet Operator subscriptions are billed monthly or annually in advance, depending on the billing cycle selected. Consumer memberships are billed annually in advance. All subscription fees are non-refundable except as expressly provided in these Terms or required by applicable law.

If a payment fails, Winixx will attempt to recharge the payment method up to three (3) times over a period of ten (10) business days. If payment is not received after three attempts, Winixx may suspend access to the Services until payment is received. Continued failure to pay may result in termination of the account and, for Fleet Operators, assessment of early termination fees as described in Section 4.

All fees are exclusive of applicable taxes. You are responsible for all sales, use, and similar taxes applicable to your use of the Services. Where required by law, Winixx will collect and remit applicable taxes on your behalf.

Service Providers are paid weekly for availability hours logged during the preceding week. Payment is made via direct deposit or other method designated by the Service Provider during registration. Service Providers are responsible for all income taxes, self-employment taxes, and other tax obligations arising from payments received through the platform. Winixx will issue applicable tax forms as required by law.

Supplier proceeds, net of the five percent (5%) platform commission, are remitted on a net-fourteen (Net-14) basis following confirmed order fulfillment. Winixx reserves the right to withhold remittance in cases of disputed transactions, inventory accuracy violations, or pending investigation of supplier conduct.

The fleetOS Link hardware collects real-time vehicle telematics data including but not limited to location, speed, engine diagnostics, fuel levels, battery status, temperature readings, and driving behavior metrics. This data is used to provide the Services, generate alerts, dispatch service providers, and improve platform functionality. By activating a fleetOS Link device, you consent to this data collection.

Fleet Operators retain ownership of their operational data, including route history, driver performance records, and maintenance logs. Winixx processes this data solely to provide the Services. Fleet Operators may export their operational data at any time through the platform dashboard. Upon subscription termination, operational data is available for export for ninety (90) days, after which it may be deleted.

Winixx reserves the right to use anonymized, aggregated, and de-identified data derived from the Services for research, product development, analytics, and commercial purposes, including licensing such data to third-party partners in the insurance, automotive, and transportation industries. This aggregated data does not identify any individual user or vehicle and is subject to appropriate data protection measures.

Commercial hardware cameras capture video footage of the road environment, vehicle cabin, and surrounding areas. Fleet Operators are responsible for ensuring drivers are informed of cabin camera monitoring in compliance with all applicable state and federal laws. Footage is stored locally on the device and may be transmitted to the fleetOS platform for safety analysis, incident documentation, and compliance purposes. Winixx does not sell raw video footage to third parties.

In the event of a detected crash or emergency, the fleetOS system may transmit location data, vehicle information, and crash event data to emergency services, including 911 dispatch operators. This data sharing is a core safety feature of the Services and users consent to it as a condition of device activation.

The fleetOS platform, all software, firmware, algorithms, databases, hardware designs, product specifications, trademarks, service marks, logos, and all other intellectual property associated with the Services are the exclusive property of Winixx Inc. or its licensors. Nothing in these Terms grants you any ownership right or interest in any Winixx intellectual property.

The Winixx name, logo, and fleetOS brand are registered or unregistered trademarks of Winixx Inc. You may not use these marks without prior written consent from Winixx.

Subject to your compliance with these Terms, Winixx grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your authorized purposes as described herein. This license does not include the right to sublicense, distribute, modify, adapt, translate, reverse engineer, decompile, or create derivative works based on any Winixx intellectual property.

By submitting content to the platform — including reviews, feedback, notes, or any other information — you grant Winixx a worldwide, royalty-free, irrevocable license to use, reproduce, modify, and display such content for the purposes of operating and improving the Services.

You and Winixx each irrevocably consent to the personal jurisdiction of the state and federal courts located in Manhattan County, New York for the resolution of any dispute arising out of or related to these Terms or the Services. You waive any objection to the laying of venue of any such proceeding in Manhattan County, New York, and waive any objection that such courts are an inconvenient forum.

Before filing any legal action, both parties agree to attempt to resolve disputes informally. The party asserting a dispute must send written notice to the other party describing the dispute in reasonable detail and the relief sought. The parties will have thirty (30) days from receipt of such notice to attempt to resolve the dispute through good-faith negotiation. If the dispute is not resolved within thirty (30) days, either party may pursue legal remedies as provided herein.

YOU AND WINIXX EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose, regardless of any statute of limitations to the contrary. Claims filed after this period are permanently barred.

Winixx may suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice, including but not limited to in cases of violation of these Terms, fraudulent activity, non-payment, or conduct that Winixx determines, in its sole discretion, to be harmful to other users, the platform, or Winixx's business interests.

Consumer Members may cancel their annual membership at any time by providing thirty (30) days written notice through the platform or by contacting legal@winixx.net. Cancellation takes effect at the end of the current membership year. No refunds are issued for unused portions of the membership year.

Fleet Operators may terminate their subscription subject to the early termination provisions set forth in Section 4. Service Providers and Suppliers may deactivate their accounts by providing fourteen (14) days written notice, subject to completion of any pending obligations.

Upon termination for any reason: your license to use the Services terminates immediately; you must cease all use of the Services; Fleet Operators must return all hardware within thirty (30) days of termination; any outstanding payment obligations survive termination; and Sections 11, 12, 15, 16, 17, and this Section 18 survive termination indefinitely.

These Terms, together with the Privacy Policy and any applicable Partner Code of Conduct, Hardware Warranty, or separately executed agreement, constitute the entire agreement between you and Winixx with respect to the Services and supersede all prior agreements, representations, and understandings of the parties.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Winixx's failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Winixx.

You may not assign or transfer any of your rights or obligations under these Terms without Winixx's prior written consent. Winixx may freely assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

Winixx will not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, government actions, war, civil unrest, strikes, or failures of third-party infrastructure providers.

These Terms are for the sole benefit of the parties hereto and their respective permitted successors and assigns. Nothing in these Terms shall create or be deemed to create any third-party beneficiary rights.