Hardware Warranty

Damage resulting from dropping, crushing, puncturing, bending, or otherwise physically mishandling the device is not covered. This includes damage sustained during installation if the installation was performed incorrectly or by an unqualified person for the commercial hardware system.

Any modification to the hardware, firmware, or software not performed or authorized by Winixx automatically voids the warranty for the affected device. This includes attempts to open the device housing, modify internal components, flash unauthorized firmware, or physically alter any part of the device.

While the fleetOS Link includes surge protection designed to handle standard automotive electrical events, damage caused by severe electrical system failures, improper vehicle wiring, or connection to non-standard power sources is not covered. Damage resulting from jump-starting the vehicle with a failed or incorrectly connected battery is not covered if it exceeds the device's rated surge protection specification.

Damage from water ingress beyond the device's IP rating, sustained exposure to temperatures outside the operating range of -40°F to 185°F (-40°C to 85°C), or exposure to corrosive chemicals or environments is not covered. The consumer OBD-II device is rated IP54 and is not designed for direct water immersion.

Loss or theft of the device, and damage caused intentionally or through gross negligence, is not covered under this warranty. For commercial hardware owned by Winixx and deployed under a fleet subscription, loss or theft of a hardware unit is the financial responsibility of the Fleet Operator as described in the Terms and Conditions.

Gradual performance changes that fall within acceptable specification tolerances over the warranty period — such as minor cosmetic wear, slight reduction in LED brightness, or small increases in boot time — are considered normal wear and do not constitute a covered defect. Battery capacity degradation is covered separately under Section 7.

The consumer warranty activates on the date the device is first registered and activated through the fleetOS app — not the date of purchase. Devices purchased through an auto dealer or insurance carrier partner are activated at the time the consumer member completes the device setup through the fleetOS app. Unactivated devices carry a shelf warranty of twenty-four (24) months from the date of manufacture.

The consumer hardware warranty runs for five (5) years from the date of first activation. The warranty remains valid regardless of whether the consumer member maintains an active fleetOS membership subscription during the warranty period. A lapsed membership does not void the hardware warranty — however, warranty replacement devices require an active membership to function.

The consumer hardware warranty is non-transferable. If the original purchasing consumer member sells, gifts, or otherwise transfers the device to another person, the warranty does not transfer with the device. The new owner may use the device subject to creating their own fleetOS account, but warranty coverage applies only to the original purchaser.

Approved warranty claims for consumer hardware result in shipment of a replacement device to the consumer member's registered address at no cost. Replacement devices may be new or factory-refurbished units of equivalent specification. The warranty on a replacement device runs for the remainder of the original warranty period or ninety (90) days from the date of replacement shipment, whichever is longer.

Winixx may require the consumer member to return the defective device before or after the replacement is shipped, at Winixx's discretion. A prepaid return shipping label will be provided for all consumer warranty returns. Failure to return a defective device when requested may result in a charge equal to the replacement unit cost.

Commercial hardware remains the property of Winixx Inc. at all times. The warranty obligation runs from Winixx to Winixx — meaning Winixx warrants the hardware it owns and deploys to fleet operators, and repairs or replaces it at its own cost when a covered defect occurs. Fleet Operators bear no replacement cost for covered warranty failures.

The commercial hardware warranty activates on the date the complete hardware system is activated on a specific vehicle through the fleetOS platform — confirmed by successful first connection of all hardware components to the platform. Each vehicle's hardware carries its own independent warranty start date.

Each component of the commercial hardware system is covered independently. A failure in one camera does not void or affect the warranty on other components. Winixx will replace only the failed component rather than the entire system where the failure is isolated to a single unit.

While Winixx covers manufacturing defects, Fleet Operators are responsible for the following conditions that may void or limit warranty coverage for specific units:

• Physical damage to hardware caused by driver behavior, vehicle accidents, or improper operation
• Damage caused by unauthorized modification, tampering, or removal by fleet personnel
• Loss or theft of any hardware unit deployed to their fleet — fleet operators are liable for the replacement cost of lost or stolen commercial hardware at two hundred dollars ($200.00) per unit
• Damage caused by failure to follow Winixx's installation guidelines and operating procedures

Commercial hardware warranty coverage is contingent on the fleet operator maintaining an active fleetOS Commercial subscription. If a subscription is terminated — whether by the fleet operator or by Winixx for cause — the warranty obligation terminates for that fleet's hardware on the effective date of subscription termination. Hardware must be returned to Winixx within thirty (30) days of subscription termination in accordance with the Terms and Conditions.

• Battery capacity falling below 70% of rated specification within the warranty period under normal use conditions
• Battery failing to hold any charge within the warranty period
• Battery swelling, leaking, or causing physical damage to the device housing
• Battery failing to provide the minimum thirty (30) minutes of emergency backup power specified in the hardware specification

• Battery capacity between 70% and 100% of original rated capacity — this is normal degradation within the covered threshold
• Battery damage caused by operating the device outside the stated temperature range
• Battery damage caused by physical impact or unauthorized modification
• Battery degradation in a device that has not been maintained with periodic connection to vehicle power — extended periods of complete discharge accelerate degradation and are the owner's responsibility

Battery health is monitored continuously by the device firmware and reported to the fleetOS platform. When battery capacity falls below the 70% threshold, the platform will generate an automatic warranty alert and prompt the user to initiate a warranty claim. Users may also manually check battery health through the device status section of the fleetOS app at any time.

• In-App: Navigate to Settings → Device → Warranty Claim in the fleetOS app. This is the fastest method — the app pre-populates device information automatically.
• Email: Send a claim request to support@fleetos.winixx.net with "Warranty Claim" in the subject line. Include your account email, device serial number, and a description of the defect.
• Fleet Dashboard: Fleet operators may submit warranty claims for commercial hardware through the Equipment section of the fleetOS fleet dashboard.

• Account email address and registered name
• Device serial number (printed on the device and available in the app under Device Information)
• Date of first activation (available in app)
• Description of the defect — what is the device failing to do, and when did the failure begin
• Photos or video of the defect where applicable
• For commercial hardware: vehicle VIN and fleet operator account identifier

Winixx evaluates all warranty claims within five (5) business days of receipt. Where the defect can be diagnosed remotely through platform telemetry data, no physical inspection is required and the claim may be approved based on data review alone. Where remote diagnosis is inconclusive, Winixx may request that the device be returned for physical inspection before a determination is made.

Replacement units will be of equivalent or superior specification to the original unit. Where the exact original model is no longer available, Winixx will provide a current-generation equivalent unit with full warranty coverage. Winixx does not provide cash refunds in lieu of warranty replacement except as required by applicable state consumer protection law.